Your satisfaction is important to htarcheryonline.com. If we have made an error while fulfilling your order, please e-mail us immediately and we will do everything possible to correct the situation.
All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. To obtain a Return Authorization Number for your order e-mail us.
After submitting this Return Request, you will be contacted by customer service with additional information related to your return. If your return is authorized, you will be provided with an RA number and shipping instructions for your return shipment. Packages shipped without an RA number will not be accepted.
htarcheryonline.com reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Lost or Damaged Shipments
All orders are sent out through USPS. USPS shipments, provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed.
If your order is missing anything or is damaged, please carefully check the contents and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please e-mail htarcheryonline.com. Please Do Not return the package to us until you have contacted USPS and received instructions on how to proceed. If you do not follow this procedure you may lose your right to file a claim. For further information on filing a claim, please visit USPS at usps.com.
WE ONLY SHIP TO THE U.S.A.
Any order $50.00 and under, a $7.99 shipping fee will apply.
htarcheryonline.com only ships only within the United States.
The shipping method that htarcheryonline.com uses is USPS.
All items will be shipped within 72 hours unless an item is on back order, which you will be notified by e-mail.